Access to the path is denied

At times, you may find that the application will throw an error message similar to this when opening the application:

This corresponds to an issue with the permissions to this file.  It will mean that the automated backup has failed to delete a previous backup.  In the two screen captures above, this is the Weekly and Daily backups have failed, however you can also have the monthly backup fail.

Steps to Fix:

1. Check the permissions to the Micromine Geobank For Field Teams folders and ensure that the local user or group has been added to the list. (https://micromine-geobank.zendesk.com/hc/en-us/articles/11714400164249-User-Permissions-Geobank-Mobile-Geobank-for-Field-Teams)
2. If permissions are set correctly, navigate to the following directory depending on the version of Geobank Mobile / Geobank For Field Teams installed
   • Geobank For Field Teams: C:\ProgramData\MICROMINE\Geobank Mobile\Db\Backups
   • Geobank Mobile: C:\ProgramData\MICROMINE\Geobank Mobile\2.0\Backups
     
     
3. When in this folder, you can safely rename or remove the file by either deleting the file or moving it to another folder on the PC.  You may need to engage your IT team to obtain administrator privileges.

After these steps are done, the popup should no longer flag on opening.  If you are unable to remedy this at the time, it is safe to click OK and continue to the application – new backups will be made.

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