RST_STREAM activation error

The RST_STREAM error is caused by a connection issue in which the software is unable to verify a legacy licence against the Micromine Licensing server (MLS).

Troubleshooting:

Please ensure that your device can successfully connect to the MLS by using the diagnostic tool provided in the link below. This tool is specifically designed to help verify the communication between your device and the MLS.

Micromine Network Licensing Diagnostic Tool 

After downloading and launching the diagnostic tool, please proceed to run the MLS connectivity checks. These checks will thoroughly test your device’s ability to establish a connection with the MLS. The tool will either confirm that the connection is successful or display any errors encountered during the process, 

If you encounter an error, please consult with your IT team to verify that the connection to the MLS is not being blocked by any network restrictions or firewall settings. After confirming this, attempt to activate the licence again.

Alternatively, to address this issue more quickly and successfully activate the licence, it is recommended to try connecting through a mobile hotspot or a different network connection. This approach can help bypass any potential network-related issues and facilitate a smoother activation process.

If you encounter any difficulties, please contact us at [e-mail]